Track customer tickets and issues, maintain server levels and track response and resolutions
SowaanERP is multi-locational, multi-user, multi-lingual, multi-currency web-based accounting system for the entire Enterprise Resource Planning (ERP) chain for all sized enterprises that is fully functional to manage full operations of any business.
Issue is an incoming query from your Customer, usually via email or from the Contact section of your website.
If you are selling Items under warranty or with an Annual Maintenance Contract (AMC), you can manage. warranty claims of customers in ERPNext
A Maintenance Visit is a record of a visit made by an engineer to a Customer's premise usually against a Customer Issue.
This is a tool that is used to plan a calendar of activities for maintenance of various machines or equipment's.
A service-level agreement is a commitment between a service provider and a client.