About Us

SowaanERP is multi-locational, multi-user, multi-lingual, multi-currency web-based accounting system for the entire Enterprise Resource Planning (ERP) chain for all sized enterprises that is fully functional to manage full operations of any business.

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Easily track customer tickets and issues, keep an eye on server performance, and follow up on how quickly and effectively problems are resolved.

Common support topics


Issue is any question or problem a customer sends your way, usually through email or the contact form on your site.

Warranty Claim

If you sell items with warranties or offer Annual Maintenance Contracts (AMC), ERPNext helps you manage these customer warranty claims efficiently.

Maintenance Visit

It is a visit when an engineer goes out to a customer's place to sort out an issue they've reported.

Maintenance Schedule

Here's a handy tool for planning out when to do regular maintenance on all kinds of machines or equipment.

Service Level Agreement

A Service Level Agreement, or SLA, is basically a promise about the quality of service that a provider will deliver to its clients.